Shipping & Returns
Shipping Policy
At Homeldy, we are excited to offer free worldwide shipping on all orders! No matter where you are, we ensure your home products are delivered to you without any additional shipping costs.
Free Worldwide Shipping Details
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Delivery Time: Orders typically arrive within 7-15 business days, depending on your location. In some cases, delivery times may vary due to customs processing or local courier services.
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Processing Time: We process and ship orders within 1-3 business days after the order is placed.
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Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.
Shipping Locations
We provide free shipping to all countries worldwide. No matter where you live, we’ll ensure your order reaches you at no extra cost.
Delivery Partners
We partner with trusted global shipping carriers like DHL, FedEx, and local couriers to ensure your package is delivered safely and on time.
Customs and Duties
While shipping is free, please note that customs duties and taxes may apply depending on your country’s import regulations. These charges are the responsibility of the customer.
Additional Information
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Order Tracking: You will receive a tracking number once your order is shipped, so you can track its journey to your doorstep.
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Delayed Shipments: If there are delays due to weather, customs, or other unforeseen circumstances, we will notify you via email.
Return & Exchange Policy
At Homeldy, your satisfaction is our priority! If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange process.
Return Policy
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30-Day Return Window: You have 30 days from the date of delivery to return any item for a full refund, as long as the product is in its original condition and packaging.
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Eligibility: Items must be unused, unassembled, and in their original packaging. We do not accept returns for customized or final sale items unless they arrive damaged or defective.
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Refund Process: Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
How to Initiate a Return
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Contact Us: Reach out to our customer support team via email or phone to initiate your return. You will receive a return authorization and instructions.
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Prepaid Return Label: We provide a prepaid return shipping label for easy returns. Simply print the label, attach it to the package, and drop it off at the nearest shipping location.
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Track Your Return: Once the return is received and processed, you’ll be notified via email.
Exchange Policy
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Exchanging Items: If you wish to exchange a product for a different size, color, or model, contact our customer support team within 30 days of receiving your order.
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Easy Exchanges: We’ll ship the replacement item once the original product has been returned and inspected.
Damaged or Defective Items
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What to Do: If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange a replacement or refund at no extra cost to you.
Non-Returnable Items
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Customized items, final sale products, and gift cards cannot be returned unless they are damaged or defective upon arrival.